Faithful Friends Reopening Procedures

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As we are all aware, the past year has been full of challenges, changes and hardships.  It was no different at Faithful Friends as we had to adjust the way we practiced and interacted with our clients to keep all involved safe.  Thank you for your patience and understanding throughout the year.  The relationships we build and the daily face to face interactions we have with our clients has and always will be a mainstay of the way we practice veterinary medicine. It was difficult to not see you all in the past year, and we have missed you.

We are excited to announce that as Ohio lifts COVID restrictions, we will again be welcoming clients into the office beginning next week, June 2^nd.  In order to ensure the safety of our clients and staff, we have some guidelines that you will find below so you can know what to expect at your next visit to the clinic.  All of us here at Faithful Friends are excited to see you soon!

Sincerely,

Michael Henricks, DVM

Faithful Friends Reopening Procedures

Our lobby will remain closed for the time being, so please stay in your car and call our office when you arrive.  Your pet’s medical information and history for the visit will be taken over the phone by one of our staff members.

Once an exam room is open, the same staff member will welcome you at the front door to take you and your pet to the exam room.

Masks are required and for the time being, we are limiting the number of clients that can enter the clinic during a visit to two.

You will be checked out, and any future visits will be scheduled while in the exam room.

Curbside care will remain an option if so desired by the client.

Please enter the corner entrance for all food and medication pickups. If you prefer to do a curbside pickup, please call on arrival.

Seasonal Pet Allergy Prevention

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Is your canine companion or furry feline suffering from itchy flaky skin, sneezing, licking their paws, or shaking their head and scratching their ears? If so, they may be experiencing some seasonal allergies. While most are mild and easy to treat some can become more problematic. Check out these VLOG videos from our own Dr. Henricks as he explains some of the signs to look out for as well as care options for your dogs and cats!

Introducing Virtual Visits & Instant Chat with the Anipanion App

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To keep you connected with you pet’s healthcare needs while our office hours and services are limited, we’re excited to announce that we’re launching a new virtual care service.

Anipanion is a smartphone app that allows you to have a virtual consult (start a chat or schedule a video call) with Dr. Henricks or Dr. Hoffmann from the comfort and safety of your home. 

Here’s how to get started:

First, download the Anipanion Smartphone App:

Download for iPhone

Download for Android

Create your account, then search for Faithful Friends Veterinary Clinic. Next you’ll enter your pet’s information and add a payment method. Once you get your confirmation email you’re all set to request an instant chat or schedule a video call to address your pet’s needs!

Virtual Visits are great for:

• Dietary or Gastrointestinal Issues (Vomiting/Diarrhea)
• Coughing/Sneezing
• Suture Assessment/Post Surgery Rechecks
• Behavior Questions
• Skin Issues
• Conjunctivitis (Eye Issue)

We’re as committed as ever to ensuring you have access to the care and resources you need for your pets, and hope this option will bring you some peace of mind. Please don’t hesitate to call us at (614) 389-0997 and we’ll gladly walk you through how to get set up your Anipanion account!

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How much does a Virtual Visit or Chat Consult cost? The price varies depending on app service and time of day. Virtual visits are charged per 15-minute increments and chat consults have a flat fee per chat.

Will you charge before the Virtual Visit or Chat Consult? You will not be charged until your virtual visit or chat consultation has been completed.

What is Telemedicine?

Telemedicine has historically been an innovative part of human medicine well before smartphones had been introduced to the market. That said, the virtual care movement is in full swing given the rise and advancement in mobile technology. We can now access care in veterinary medicine quite seamlessly through virtual care apps, which enable you to connect with your veterinarian from the comfort of your own home or workplace. It saves you a trip to the vet and provides the peace of mind and convenience that a pet parent is looking for in the modern-day veterinary practice. Rather than calling the clinic phone or emailing your vet a question about your pet, you can now engage in a video call or chat with your vet from the Anipanion app. If anything is concerning you, the Anipanion app will serve as a communication bridge to help you address any issues that may come up for your furry loved one. This next-generation virtual care platform will help your veterinary team gain more clarity to assess your pet’s condition and empower them to offer you the best advice possible.